Refund Policy

Digital Products Are Non-Refundable

Due to the nature of online training and digital downloads:

• All sales are final

• Refunds are not provided once access is granted or materials are downloaded

• Users are responsible for ensuring compatibility with their own devices and internet connection

This includes:

• SRM training modules

• PDFs and digital booklet downloads

• Instructor materials

• Access to online video training

• Any bundled products

 

Duplicate Purchases

If you accidentally purchase the same product twice, please contact us.
We will verify the duplicate order and issue a refund or credit as appropriate.

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Payment Processing Issues

If your payment was processed in error, or you experience a billing problem, we will assist with:

• Investigating the issue

• Correcting accidental charges

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Training Access & Account Issues

If you experience trouble accessing your purchased training due to:

• Technical errors

• Account issues

• Failed login

• Link delivery problems

We will assist promptly to restore access.
Technical issues do not qualify for refunds but will be resolved by our support team.

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Course Updates

From time to time, we may update or improve course content.
You will retain access to updated versions of the material at no additional cost (unless otherwise stated).

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Contact for Refund or Billing Support

For refund or billing-related enquiries, contact us through the Website or via the contact details provided in your confirmation email.

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Legal Rights

This Refund Policy does not override your rights under Australian consumer law where applicable.

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